Web Development and Hosting – Presales Questions

  1. Please provide identification document like passport or photo drivers licence or registered company/charity name, number and address for invoicing purposes and also for us to confirm the correct identity as our customer.
  2. Why do you want to have a new website, or have your current site redesigned?
  3. What will happen if you don’t have a new website, or have your current site redesigned?
  4. Please describe your organization in a few sentences.
  5. What is there about you and your background that sets you apart for a special (niche) group of organisations like yours in the area?
  6. What problems do your customers have that your organisation solves?
  7. How can your particular work background help prospects, compared to others in your organisation? What’s special about your organisation experience?
  8. Why do you believe your web site visitors should attend your organisation web site with you rather than with another similar organisation?
  9. Do you have a slogan or tagline that clearly describes what you offer in terms of benefits or features?
  10. Please describe your potential customers. Pay special attention to their income, interests, gender, age, even type of jobs they would use, e.g., what kind of people you are hoping to attract to your website?
  11. What is your budget for this project?
  12. Who are the decision makers on this project? What is the turnaround time for making a decision?
  13. What staff will be involved? What are their roles? Is there a webmaster on your staff after the project completes?
  14. What is your deadline for completing the site?
  15. Please list the names of five other web sites that you like. Why are they attractive to you?
  16. Have you researched your online competition so you have an idea of what you do and don’t want on your site?
  17. What do you NOT want on your site in terms of text, content, etc.?
  18. Where is the website content coming from? Who’s responsible for updating it? Is it ready for use on your website?
  19. Do you have a logo?
  20. Are you planning to do online sales? If so, what is the product, and how many items do you want to sell online?
  21. If you’re planning to sell online, are you set up to accept credit cards?
  22. How much time will you be able to spend online, responding to inquiries that come in via your website? Once a day? Several hours a day?
  23. If you were using a search engine, what words or phrases would you use to find your site? Which of these words or phrases is most important? Second? Third?
  24. Other than what search engines will produce, what methods do you have in mind to spread the word about your website?
  25. Once your website is completed, how long do you think it will be before you begin bringing in significant new funding and customer memberships from the website?
  26. How do you plan to encourage repeat visitors and referrals to your new web site?
  27. We provide the hosting on servers operated and controlled by us for security and reliability, Do you have your own dedicated hosting server? Are you prepared to move your site to our web server?
  28. Who will be my prime contact for day to day in your organisation. Please can I have their email and cell phone details. Also could I have a secondary contact details if the prime contact is on holiday or left the company.
  29. Please read business process and legal agreement on our website. Also consult the FAQ on our web site before the meeting so as a potential customer you are clear on how we operate before we issue any potential quotation(s) or invoice(s).
  30. How does your company handle email?
  31. Do you need any password protected areas?
  32. What is your time frame?
  33. Is this a brochure site, or a blog?
  34. Who is your audience?
  35. Do you have any specifications?
  36. What are the website addresses of your competitors?
  37. How many other companies have you talked to?
  38. Do you need a business card and letterhead?
  39. What is your main message?
  40. Did you or someone else register the domain?
  41. How familiar are you with search engine optimization and best practices?
  42. What are several websites you like?
  43. Do you currently have a website?
  44. Do you or anyone on your staff have Photoshop or other image editing software?
  45. Do you need search engine help?
  46. Does the site launch need to coincide with a product launch or any other important milestone?
  47. How long have you had a website?
  48. Do you have photos you need to use?
  49. Will several people be editing the site?
  50. How many pages do you need?
  51. Do you have a catalog or brochure?
  52. How do people find your current website?
  53. Do you have a newsletter?
  54. Are you in touch with the original designer?
  55. Do you have access to the web server?
  56. What are several websites that you like the look of?
  57. Do you have control over the domain?
  58. Do you need any other promotional material?
  59. How familiar are you with usability studies?
  60. How important is search engine ranking to you?
  61. Is there any specific functionality you need?
  62. Will you be providing creative direction?
  63. Do you have your content done?
  64. Will your IT person be involved?
  65. Do you have a logo? What format is it in?
  66. How familiar are you with graphic design best practices for web designs?
  67. What is your current web hosting company?
  68. Have you been through the complete web design and development process before?
  69. Who are your competitors?
  70. How often do you need to update the site?
  71. Describe the style of website you are looking for?
  72. Is the original developer still available?
  73. What is your budget?
  74. What is compelling about working with us?
  75. Do you need an image gallery?
  76. Are you or anyone on your staff familiar with HTML and CSS?
  77. Is your logo in Illustrator format?
  78. Do you need this to integrate with your existing identity pieces?
  79. How are you going to maintain the site?
  80. What software do you have?
  81. How did you find us?
  82. Did you read any of our blog?
  83. What bugs you the most about websites?
  84. Do you need any other graphic design help?
  85. Do you need social media tools built in, like Digg, Facebook, Twitter, Stumble Upon, etc.
  86. How familiar are you with web standards and web design best practices?
  87. Do you need the website to tie into any particular 3rd party applications?
  88. Do you need a contact form?
  89. Do you have a domain?
  90. Do you have any proposals from other design firms?
  91. How important is customization to you?
  92. Will you want or need help in making changes? If so, would you need help routinely?
  93. What do you need your website to do?
  94. Do you need ecommerce?
  95. Have you considered redesigning your logo?
  96. Do you have hosting?
  97. Have you considered taking a fresh look at your organisation’s identity? This a good time to consider refresh or an entirely new identity.
  98. When is the last time you updated the site?
  99. Do you have a web site and web site data backup policy?
  100. Do you own 100% of the copyright for text data and graphics data on your web site?
  101. When the web site is complete, who will be inputting all the existing data?
  102. If you want us to do it then there will be additional costs incurred?
  103. Do you have your own graphics designer and photographer?
  104. if you want us to keep backups of your web site and data there will be addition costs.
  105. Do you have an antivirus and anti malware policy in your organisation for any computers on any other devices you use to view the web site?
  106. What password security policy do you have in your organisation so access to controlling website is secured?
  107. Your existing web site will be down while we develop your new web site? Unless if you decide to use a new domain address?
  108. Do you have a privacy policy for your web site?
  109. Do you have a cookie policy for your web site?
  110. Do you have all the legal policies for your website for display purpose on your web site?

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